The maintainer’s desk
Review knowledge, not quotes.
Everything sales learns in the field arrives in one queue in configure.parts: proposed components, workaround proposals and acknowledged exceptions. You narrow or broaden where each applies before accepting it. Review is asynchronous, typically weekly.
Honesty rules
What the system promises your experts.
A missing input is visible, never silently zero.
Every number carries provenance: from data, or a labeled estimate.
A serialized number is minted at save and never re-minted.
Only the restriction actually hit surfaces, never a list.
The quote never waits for review.
Auto-apply happens only inside recorded applicability conditions.
Every quote line pins the PKM version it was priced under.
A requote keeps the number; only what moved is listed.
Which question does sales ask you most?
That’s the first thing we’d put in the model. Bring it to a walkthrough.
From quote to production
Small quoting errors can become expensive problems.
Correct configurations, part numbers and cost assumptions matter long after the quote is sent. A more consistent process helps protect the handoff.